Frequently Asked Questions

When can we call to consult with the pediatrician?


Hours of consult:
Monday to Friday - 8 am to 10 pm (Eastern)
Sundays 8 am to 10 pm
(closed on Saturdays)

How do you treat ear infections?


We will ship an otoscope free of charge (A device you can connect to your smart phone so that the doctor can see your child’s ear drum in case of ear pain) so that we can treat ear infections also.

Do you send prescriptions and school notes?


We send prescriptions (albuterol inhaler for asthma, antibiotics, etc.) and refills if medically necessary. We also give absent school notes when medically necessary and medical referral letters for specialists if your insurance allows us to at no extra cost. We will NOT provide controlled substance prescriptions.

What are some of the conditions the pediatrician can treat via this service?


These are some of the conditions we treat:

  • Pinkeye
  • Allergies
  • Rashes
  • Sore Throat
  • Cough
  • Cold
  • Ear infections
  • Sinus infections
  • Flu
  • Bronchitis
  • Stable Asthma
  • Sprains
  • Common Newborn Questions
  • Second Opinions
  • Nausea
  • Vomiting
  • Diarrhea
  • Constipation
  • Abdominal Pain
  • Travel Education and Preventive Medications
  • Hives
  • Fever
  • Skin Infections
  • Animal Bites/Bug Bites and Stings
  • Swimmer’s Ear
  • Cuts and Abrasions
  • Headache
  • Sunburn
  • General Health-Related Questions

What ages do you treat?


We provide care for ages 0 to 24 years

Do you treat medical emergencies?


We do not treat any medical emergency. In case of medical emergencies always call 911.

Some questions regarding telemedicine as a means to see a doctor:

What is the Grace MD Connect/Medici app?


The Medici app lets you connect with a pediatrician through easy-to-use, high-resolution, secure 2-way video conferencing for quick, convenient treatment.

Why do parents/patients use Grace MD Connect/Medici?


Parents use medici to connect with a board certified pediatrician for quick treatment and requests, such as an answer to a health question, urgent treatment for minor medical issues, or a follow-up appointment for your child.

How can a doctor treat my child without a physical exam?


Your doctor actually doesn’t need to do a physical exam to diagnose and treat many minor conditions. That’s because knowing your child’s medical history is considered “90% of the evaluation” when combined with the doctor-patient/parent interaction. How your child is feeling can be just as important to your doctor as the results of a physical exam. Plus, being able to see your child and view any picture uploads via Medici gives your doctor the additional visual information needed to make a diagnosis.

How does Grace MD Connect/Medici work?


It’s easy! If you’re a new user, you will download the Medici app and your doctor from Grace MDConnect will send you an invite. It’s that simple. It is HIPAA secure and you can do video visits, text and upload pictures in the app. It is very easy to use even if you are not tech savvy.

Can my doctor prescribe medication


Yes. If your doctor decides your child needs treatment, he or she will send your prescription electronically to your pharmacy so it’s ready to pick-up when you arrive.

Can Grace MD Connect/Medici be used for medical emergencies?


Grace MDConnect/eVisit shouldn’t be used for emergency care. If you have a medical emergency, please dial 911 immediately.

Is my medical information secure?


Yes. The Medici app is 100% HIPAA-compliant, so any personal health information you provide regarding your child is completely safe and secure.

I’m not very tech-savvy. Is Medici still for me?


Medici is very friendly, and we are always happy to assist you.