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 24/7 Virtual Urgent Care - See a Pediatrician Now

Q: What is the Grace MD Connect/eVisit® app?

The eVisit app lets you connect with a pediatrician through easy-to-use, high-resolution, secure 2-way video conferencing for quick, convenient treatment.

Q: Why do parents/patients use Grace MD Connect/eVisit?

Parents use eVisit to connect with a board certified pediatrician for quick treatment and requests, such as an answer to a health question, urgent treatment for minor medical issues, or a follow-up appointment for your child.

Q: How can a doctor treat my child without a physical exam?

Your doctor actually doesn’t need to do a physical exam to diagnose and treat many minor conditions. That’s because knowing your child’s medical history is considered “90% of the evaluation” when combined with the doctor-patient/parent interaction. How your child is feeling can be just as important to your doctor as the results of a physical exam. Plus, being able to see your child and view any picture uploads via eVisit gives your doctor the additional visual information needed to make a diagnosis.

Q: How does Grace MD Connect/eVisit work?

It’s easy! If you’re a new user, the first thing you’ll do is create an eVisit account. Then, you’ll answer a few questions
about your child and click the “request eVisit” button at your scheduled appointment time. A doctor will receive your request, and let you know when they’ll be ready to see you. Once you accept the visit, you’ll be connected to your doctor via 2-way video from your computer or smartphone. Your doctor will interact with your child, answer your questions, and, if needed, send a prescription to your preferred pharmacy.

Q: Can my doctor prescribe medication

Yes. If your doctor decides your child needs treatment, he or she will send your prescription electronically to your pharmacy so it’s ready to pick-up when you arrive.

Q: Can Grace MD Connect/eVisit be used for medical emergencies?

No, Grace MD Connect/eVisit shouldn’t be used for emergency care. If you have a medical emergency, please dial 911 immediately.

Q: Is my medical information secure?

Yes. The eVisit app is 100% HIPAA compliant, so any personal health information you provide regarding your child is completely safe and secure.

Q: Do I need any special equipment to use the eVisit app

You do need a few basics: a computer or compatible mobile device (tablet or smartphone), a webcam, and a microphone. If your computer or mobile device already has an integrated camera and microphone, you shouldn’t need any extra equipment to get started.

Q: I’m not very tech-savvy. Is eVisit still for me?

Yes! The eVisit app was designed to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your doctor everything you need to have a successful visit.

For technical support if you have difficulties logging in -
    •    Phone: 480-739-0077 (from 8 am to 8 pm)
    •    Text: 480-439-5238 (from 8 am to 8 pm)
    •    Email: This email address is being protected from spambots. You need JavaScript enabled to view it. (24/7)

Q: How do I create an eVisit account?

Provide us with your email address. We will then send you an email inviting you to create your eVisit account. It only takes a few minutes!

Q: What conditions can my doctor treat via the Grace MD Connect/eVisit app?

Doctors can use the eVisit app to treat and manage a wide range of conditions. We are scheduling appointments via eVisit to see patients with minor healthcare issues like pinkeye, common cold, sore throat. ear infections, common newborn questions and many more (please see the complete list).